Industries and Departments
It doesn’t matter if you are responsible for a specific business function within your organization or the company as a whole. exMon is tailored to your specific needs and monitors the processes and data you care about.
The telecom industry is known for complex infrastructure and number of transactions. The risk of revenue leakage becomes greater as processes and infrastructure become more complex. Studies show that revenue leakage is estimated at 1.1% – 2.0% of revenue with causes ranging from manual data entry mistakes to fraudulent behavior. Fixing those leaks directly improves your bottom line.
Vodafone Iceland has been using exMon since 2010, continuously monitoring their data and services with an emphasis on customer happiness, revenue leakage, and fraud monitoring. Their implementation resulted in less revenue leakage and much shorter billing period.
Recently a case study of Vodafone usage of exMon and its results were published in Audit Analytics and Continuous Audit, an American university textbook in Continuous Auditing by the American Institute of Certified Public Accountants.
You can read all about Vodafone’s usage of exMon here: Audit Analytics Book Vodafone Case Study
We recommend reading the full book which can be downloaded for free at the AICPA website: Continuous Assurance & Continuous Control Monitoring
Examples of controls our telecom clients are using:
- Are all service entries reflected in the billing system
- Have all service systems transferred data past X hours
- Are there unusual fluctuations in specific product categories
- Are there unusually high discounts for specific product categories
- Obligations to service rules
Security and fraud
- Unusual phone calls to premium rate phone numbers
- Unusual employee behavior looking at and changing customer information
- All mandatory customer attributes correctly added, for example CRM categorization, home address, and credit limits.
- Missing data from metered services
- Unknown serial numbers / IP addresses
- Unusual product mix, for example XDSL and Fiber